If an item is received in an unusable state (e.g. times and a valid tracking number that can be provided to the buyer at the time the product is shipped. Swappa sale fees are not refundable in such situations. Swappa. On Swappa you buy and sell directly with other users. Our expert staff at Swappa reviews and approves every listing and we've helped b uyers and sellers complete over $300,000,000 in transactions. im utterly speechless. Seller is, Sellers are expected to ship within two business days of receiving payment. If you request a return within the required days of delivery, Swappa will even pay for the shipping fee. If an item is received as advertised, but the buyer wishes to return ("buyer's remorse"), the seller is If a return for a refund is needed in a situation like this, and both parties have agreed to this as a resolution, here is Swappa's standard return instructions: Here are Swappa's policies on covering the cost of return shipping: Swappa makes it safe and easy to buy and sell used phones and quality tech devices. All Gear4 Piccadilly, iPhone Case $39.99. Swappa does not allow the public exchange of private contact information (e.g. However, after reading the verification checks that they perform, realizing they have a 30-day return policy, and reading other positive reviews, decided to use Swappa...and am glad that I … | Read 21-40 Reviews out of 11,536 Check out what 11,536 people have written so far, and share your own experience. Payment is swift and efficient. Buyer may void a sale and request a refund if the seller does not comply with Sale Fulfillment policies. The refund should be processed promptly when the phone is received back. buy with confidence. If an item is received not as described the buyer shall be entitled to a refund. Buying items on Swappa is not only dead simple, it’s also safe and fun. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. Review authors value the most Diversity of Products or Services. Should you have any other questions, feel free to reach out to our support team here. the seller is expected to provide a reimbursement for the market value of the device or a comparable replacement If an item is received in an unusable state (e.g. If an item sold on Swappa becomes blacklisted, through no fault of the buyer, outside of PayPal's refund window Any refund in "buyer's remorse" situations should be less any fees already incurred by the seller. Sellers are urged to outline return policies for their listing. Swappa does not allow restocking fees when not clearly advertised on a listing page before purchase. Nintendo Switch Shipping Kit Sold out Pure Gear® Lightning Cable + Charger $19.99. Swappa has fantastic support and we're quick to answer questions! Sellers should refund promptly for returned items after received. All returns where the issue is not found or if buyer no longer needs the item 20% restocking fees will be a charged. device to the buyer. This is a good way to get a discount on your upgrade. Swappa was first mentioned on PissedConsumer on Nov 18, 2015 and since then this brand received 6 reviews.. Swappa ranks 134 of 808 in Gadgets and Accessories category. Our return policy is simple: Store Credit: If your items do not fit or you changed your mind, you will get back the full amount you paid, excluding shipping, in the form of a Swap.com store credit. We can work on replacement option if applicable. Swappa sales are binding, though the may become void in certain circumstances. Read more on our blog. Sometimes people are just busy / unable to contact you. Mahngo Skin, iPhone Case $19.99. Transparency has to item current market costs are clearly explained. My only fear is that the people working the claims at Paypal see his issue (can't get some of his files to play on the device) as a defect and side with him. In the event of a return, Swappa will refund the sale fee when the seller is at fault but in the event that a buyer simply changes their mind about a purchase. in listed price. All return policies must comply with Swappa's site-wide policies. I feel confident that the items will be as presented and that the swappa staff is actually available if I have a problem. overnight shipping). Returned items should be shipped with proper tracking and insurance for the buyer's protection. The sale experience process is straight forward but the swappa site disclosure is misleading regarding no seller listing cost and that the buyer bears the $25 charge. No seller may deny a return when a device is received not as advertised, and you can find more information how to report a problem with a purchase here. Disclosure: This site contains affiliate links to other sites. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the items and any taxes due to be refunded by Swappa. The new games being sold cheap by Swappa were purchased new and are being sold a few bucks cheaper to encourage new users (like you reading this) to try out the marketplace. This keeps scammers away so you can the buyer must have broken it in the few weeks time that he's used it for whatever reason. Seller may use the shipping method of its choice so long as the shipping method offers reasonable transit So there you have it. Disclosure: This site contains affiliate links to other sites. Define your own return policy. Selling to Swappa Pros: All transactions are carried out securely via PayPal. Finally, about a week ago, Swappa staff finally got involved. Swappa has the items I want. Additional policies and information may be defined in our FAQ pages. What comments are appropriate for listings and sales? is blacklisted and/or cannot be activated) and must be returned, Savvy shoppers use the iPhone return policy to their advantage. The way the site operated gave me a sense of confidence in the process. Seller may not (in good standing) void a sale because they forgot to include shipping costs. Seller must communicate shipping tracking data, including carrier and tracing number, to buyer and Swappa. The seller should provide a return address, and the device should be shipped back with tracking and proper insurance, If applicable, the buyer should provide the, When shipping the product back, the return tracking number should be provided on the sale page via the "Add Shipment" button, Once the product has been shipped back, please provide the return tracking number on the sale page, so Swappa can mark the sale as canceled. For sale on Swappa: a gently-used LVAT69010 Apple iPhone 8 (Unlocked) [A1863] - Red, 64 GB for $195. The same person selling several games referred to above is selling on behalf of Swappa as denoted by the icon on their avatar and the listing description. If an item is returned due to a disagreement in the condition of a device (e.g. However, all seller return policies are based on the assumption that the product is received as advertised and in accordance with Swappa policies. he now wants to return the brick to me for a full refund. Safe and friendly marketplace with lower fees. Being able to liaise directly with buyers. Seller may void a sale if the buyer does not meet stated, required criteria for buying. Swappa Launches UK Market. Seller may void a sale if the buyer requests unreasonable shipping methods (e.g. Shipping: We will ship within 24 hrs. Every product has listing requirements and an approval process to ensure confident shopping. We may receive commissions for purchases made through these links. is blocked and/or cannot be activated) and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. support team actually reviews and approves each listing. private comments, private messaging, or providing information for direct contact via email or phone. Please email store+help@swappa.com, along with an order number, for guidance. Swappa will refund sale fees to buyers when a sale is … In events of suspected fraud the seller must notify Swappa immediately. (eCheck payments are not considered received until cleared.). We may receive commissions for purchases made through these links. Standard shipping policies apply to all Swappa sales. Consumers are not pleased with Discounts and Special Offers … , Delivery in 2-5 business days. Because Swappa uses PayPal for payments, and they provide the payment protections, PayPal policies for returns take precedent and should be followed. If the seller advertises US-only shipping and the buyer is in a different country, the seller may void the sale. Email store+help@swappa.com What’s the difference between Swappa’s marketplace and store? I appreciated the easy yet through buying process and found the FAQ section to be quite useful. Sellers are permitted to charge a reasonable restocking fee. Sellers are permitted to charge a reasonable restocking fee in clear buyer's remorse situations. Return Policy: If you discover any defect or functionality issues, you can return it & receive a full refund. Before purchasing the phone I explicitly asked the seller if there are any financial obligations tied to the phone / if the phone is under a payment plan in which he replied "No, it isn't under payment." Seller may void a sale if full payment is not received from the buyer. First try and contact the seller on swappa, make sure he isn't responding (swappa staff will be watching your conversation too and help you if the seller is indeed not responding). Swappa is an e-commerce company developed and founded in 2010 for the facilitation of sales of new and used mobile devices such as cell phones, tablets, wearable technology, and laptops, smart home technology, gaming products, digital cameras, and camera lenses as an alternative to other internet based marketplaces such as Craigslist and eBay. They want me to get the phone tested at Verizon before proceeding, so I'm going to do that. There are no fees for sellers. Swappa has 5 stars! Here are Swappa's policies on covering the cost of return shipping: When an item is to be returned either the buyer or seller will pay return shipping costs. Swappa does a good job at making sure phones are not black listed at the time of the sale. Seller is responsible for providing reasonable support for any issues related to the item sold. I am happy with my purchase and would not hesitate to use them again. I contacted Swappa and they are behind me in that I am not obligated to accept a return and they will remove any bad feedback left as a result. Buy safely on Swappa and save time and money. Need help? Do to a lack of communication from the seller Swappa support immediately intervened and the problem was resolved. If the seller requires a PayPal confirmed address and the buyer does not have one, the seller may void the sale. Buy direct from Swappa for the best in used mobile phone and customer service. email addresses, phone numbers). Standard shipping costs (ground shipping with tracking and insurance in the same country) should be included Here are our standard return instructions: For returns, the seller should provide instructions / address and the phone should be shipped back with tracking and proper insurance. Unopened accessories can be returned to the address (below) for a full refund (within 30 days) Items damaged by the buyer are not eligible for an exchange or refund. The right to opt-out of the sale of personal information (Swappa does not sell user information) The right not to receive discriminatory treatment by Swappa for the exercise of the privacy rights conferred by the CCPA. MacBook Shipping Kit Sold out Mahngo Scrub, Screen Cleaning Kit $7.99. Seller may void a sale if they suspect fraud on the part of the buyer. To keep our marketplace safe, we don’t allow broken items. Swappa buy gone wrong! However, Swappa does not allow junk and broken products to be sold via the site. The Swappa marketplace supports the buying and selling of gently used phones, Macbooks, Chromebooks, tablets and wearables between our users. On Swappa, sellers are allowed to define their own return policies. good vs. fair), There are honest sellers there that post pictures where you can clearly see signs of use, but I bought my phone from a dishonest seller. There is no enforced return policy by Swappa. We have a What they do is purchase a new iPhone and then use the 14-days (on average) as a window to sell their old iPhones and other devices. 11,671 likes. I would still expect the seller to honor their return policy, especially considering there were no restrictions on the return. no junk policy and our 3,065 reviews for Swappa, 4.7 stars: 'I had a great experience as a first-time Swappa user. Please Help! the buyer is typically responsible for covering return shipping costs. Return and Refund Guidelines. As you might recall, we recently announced that XDA has made Swappa its official marketplace for buying and selling gently used mobile devices. Cutting out the middleman means you join a community market with the best prices and highest value. Swappa Overview. Swappa will refund sale fees to buyers when a sale is voided due to fault of the seller or Swappa. I recently purchased a phone on Swappa for $540. When an item is to be returned either the buyer or seller will pay return shipping costs. Swappa provides methods for buyers and sellers to communicate. Thus, if a seller does not specifically advertise that they accept returns in their listing description, they are not required to accept a return for a refund in buyer's remorse situations. I have yet to hear back from the seller. The right to request deletion of their personal information collected or maintained by Swappa. Also note that if you originally paid with store credits, your refund will be in the form of store credits no matter the reason for the return. Refunds are subject to PayPal's refund policies and limitations. Sellers should refund promptly for returned items after received. Swappa's privacy policies can be found on our Privacy page. All return policies must comply with Swappa's site-wide policies. Swappa website gave me the opportunity to get what I needed in my criteria for a smartphone. However, this restocking fee must be clearly mentioned in a seller's listing description in order to be charged. Trust me the condition of my phone was worse than described. The swappa website is simple to use. Buy and sell newish tech. the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing. This was the first time using Swappa… This was the first time using Swappa when purchasing a used device, so I was hesitant. swappa staff says they are not doing anything to mediate the dispute and the buyer is free to file a dispute with paypal to ask for the entire amount of money back. Catalog; Help 0 Swappa Store Catalog; Help My Account. If they don’t sell it in that amount of time, they get a refund and hold onto their old phones. I have bought three devices, all iPhones. We have a team of Swappa experts that are here to help! No issues with the phones themselves but the last one came up showing an active EIP on T-Mobile. Today at Rickydees Productions Ricky reviews Swappa.com where you can buy and sell used phones, tablets, and even smartwatches. not obligated to accept a return except in compliance with the stated voluntary return policy. No junk, no jerks. If someone is a new seller and has no feedback then you should find out what the return/refund policy is. What do I do if I receive an item that's not as described? Seller is obligated to fulfill a sale or otherwise complete the transaction with the buyer in a prompt manner. The used games that aren't priced competitively (e.g. Swappa Free Return Policy You have 365 days to return an item unless it’s damaged, soiled, or excessively used at Swappa. These methods may include public comments, The seller used photoshop to hide all the scratches and defects. No International Shipping. Sale because they forgot to include shipping costs of delivery, Swappa staff finally got involved are explained! 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